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Jaxtr and MagicJack testing begins in Missouri - Part 3

If you are joining our discussion of test results here is part one and this is where you will find part two. Having said that, our testing continued throughout the night with some interesting discoveries. By the way we also had time to talk to Jaxtr callers from Morroco and Egypt. After all, we did ask for your help. Those calls were free, clear, and fun thanks to Jaxtr. You know the connection is clear when you hear all the background sounds in somebody’s house, even if they are calling from 6520 miles away.

Back to the test results. If you remember we were trying to discover the source of a problem we had when a Jaxtr caller terminated their call to a magicJack telephone number. To refresh our readers, conversations were clear from magicJack to Jaxtr, but choppy from the other caller’s telephone phone, via Jaxtr, to magicJack. (inbound was choppy, while outbound was good.)

During the troubleshooting we left voicemail messages for different people, using magicJack to make the calls. Then we analyzed the voicemail and discovered that we could barely hear the messages that we left. Originally we thought that call volume from magicJack, outbound to Jaxtr, and beyond, would not be part of the problem. Previous choppiness was inbound, not outbound. Therefore we had another problem to troubleshoot instead of solving the first problem.

At some point during the night — about three hours before the sun came up — we got to the point where one tech would say something like “here is what it sounds like” and he or she would swap phones with the other tech. It was easy to forget which person was inbound and who was outbound. Experience told me we needed to label the phones or quit for the night. We decided to get some sleep.

magicJack users will note that there is a volume control on their software interface. To solve the problem of low voicemail volume we increased the magicJack microphone level for the telephone (not the headset side). The softphone interface of magicjack can use a regular telephone or a microphone and headset. We were not sure if our volume control increase would have any effect, but it did and all voicemails and answering machine messages were loud and clear thereafter, without distortion.

Here is a wav file of our testing where you can also experience a Stanaphone voicemail. There is an advertisement for Intermedia.net at the beginning. You can judge for yourself, and you can also tell that we were getting very tired or giddy by the time we recorded this.

More test results will follow in part 4 of this series as time permits. As we near the weekend we may take a break until Monday.

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