Jaxtr Tips and Ideas

Many of you read our articles about Jaxtr and RingCentral. In response to your questions let me explain the three-layer structure we use, why it is set up the way it is, and how it benefits us. We augement our communication design with customer service Live Help and cell phones. We will not discuss those in this article.

If you ever watched NCIS, or any movie where they have a ‘command post’ you’ve see our setup. We use Google Talk, Stanaphone, and Jaxtr. Our structure is set up with an “order wire” layer or tactical layer, a pure voip layer, and a public layer.

Military communications specialists call our version of Google Talk the ‘order wire’. Law enforcement calls it a tactical channel. We are structured to provide a theater level tactical control facility to manage and access the network. We use Google Talk to send files and URL’s, and to talk directly between key personnel in our network.

A second layer of communications is pure VoIP and we use Stanaphone. At this time Stanaphone is not accepting new sign-ups. We use a Grandstream 486 ATA adapter and regular cordless phones with this VoIP connection. Stanaphone is voice over the Internet and runs on our DSL network connection. The reason for Stanaphone is two fold. It gives us a New York City phone number, and it gives us the ability to connect other voip systems using SIP. Here is an example of how to do that.

Stanaphone operates as the pure VoIP layer. The reason is simple. Stanaphone offers a softphone, or software that runs on our computer. If we are overseas Stanaphone will log in once an Internet connection is established. We can receive calls in locations where our cell phones don’t operate. As soon a we establish an Internet connection we also activate our Google Talk connection, thus we still have our “order wire” or tactical communications, and file transfer between key personnel.

The third layer in our communications structure is the public layer. This is the public access telephone number that the public actually sees. Telephones are answered by RingCentral’s PBX software. Callers are routed to the proper department or person. Now here is the great part about this structure. If we are in the United States our PBX will transfer calls until it finds us. If we are overseas we route all calls to Stanaphone. Once we establish an Internet connection at the hotel it is business as usual. (We use USB VoIP phone handsets with our laptops. You can see them here)

Call routing can be interesting. Let’s use a Jaxtr example. For the purpose of this example let’s assume we are in Copenhagen Denmark on vacation. A caller finds our Jaxtr widget on our VoIP website AllVoipSearch.com. They call us. Jaxtr sends the call to our public layer, where it is answered by our RingCentral PBX. The PBX was told to send all calls to our pure voip layer - Stanaphone. Since we are connected to the Internet in Copenhagen our Stanaphone software rings, and tells us we have a call. We answer the call, only to find out the caller is also in Denmark. (Normally we are in Kansas City).

Continuing our example let’s say the caller asks for a business proposal and sample software. Since we don’t have it with us we contact one of our partners using our tactical communications channel. Immediately we receive the software as a file transfer, and a proposal in PDF format. We burn the software to CD, ask the hotel to print the proposal, and arrange to meet the client.

If we are not overseas here is the normal telephone call flow. Once again somebody clicks our link from a Jaxtr widget. The call goes to our RingCentral PBX. If the caller wants to speak to a person they select the extension for that person. The PBX calls my cell phone, where I answer the call. If I need to transfer the caller to a different person I press the pound key twice, followed by the extension for that person. I can be in Kansas City and the other person can be on Los Angeles. Our RingCentral software will handle all of the call progression and forwarding according to rules I established.

Related Posts

• Advantages of Jaxtr Over VoIP
• Jaxtr and MagicJack testing begins in Missouri - Part 4
• New RingCentral Call Controller Available for Download
• Jaxtr and MagicJack testing begins in Missouri - Part 1

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